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As your personal details are confidential, we can only access your account details or your current application via Live chat after you have logged in to online banking. We can help you with account-related enquiries like: Send us a secure message when you have a query that is not urgent.

If you do not have a card reader or valid debit card you will need to call us to reset them.You will need to log in to Online banking to use this service. If you’re calling from the UK, calls to 08 numbers are free from landlines and mobiles; calls to 03 numbers cost the same as calls to numbers starting with 01 and 02; calls to 08 numbers cost 3p per minute, plus your phone company’s access charge; calls to 08 numbers cost 7p per minute, plus your phone company’s access charge.Charges for calls made outside of the UK will be determined by your local provider.Most of the fraudsters have a tendency to take advantage of our vulnerability with the aim of robbing our hard-earned money by the nonsensical spells or curses.Therefore, don’t hesitate to stop the phone call instantly when recognizing any sign of nonsense, remember!